Rebated Oils Returns - Help & Information

Error Messages


Using the Service
The CSV File Format
Status of Returns
Exiting
If Things go Wrong
Contacting Us


If your Return fails any of the processing steps, then a list of errors will be available for that Return. These can be viewed by clicking the link in the "Errors" column, on the appropriate line of the main screen. The link will display the number of errors present in that return.

A maximum of 250 errors will be recorded for any Return, this is because in most cases all subsequent errors are either repeats of the first few errors, or directly caused by the first error itself.

On the error page, you will be shown a list of errors, and for each the physical line number within the file is given, as well as the code number for the error and a brief description of the problem. You should use the line number to locate the line in question in your data file, and then update it as required.

Once this process is complete, you can then upload a new copy of the file to the system, at which point the validation process begins once again.